Shipping policy
Shipping Policy - Dash Glasses
1 - Order Processing
All orders placed on Dash Glasses are mostly processed within 1–2 business days unless stated otherwise on the product page.
Orders are not processed or shipped on Sundays or public holidays.
During product launches, promotions, or high demand periods, order processing times may be slightly longer.
Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.
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2 - Shipping Coverage
Dash Glasses currently ships across India.
If you would like to place an order from outside India, please contact us at:
orders@dashglasses.com
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3 - Estimated Delivery Time
Estimated delivery timelines:
• Metro cities: 3–5 business days
• Other locations: 4–7 business days
• Remote areas: 5–8 business days
These timelines are estimates and may vary depending on courier operations and location.
Dash Glasses is not responsible for delays caused by:
• courier companies
• weather conditions
• transportation disruptions
• government restrictions
• incorrect shipping information provided by customers
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4 - Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
Dash Glasses may offer free shipping promotions from time to time.
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5 - Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS.
Customers can track their shipment directly through the courier partner’s website.
If tracking information does not update within 48 hours, please contact our support team.
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6 - Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Dash Glasses is not responsible for delivery failures or delays caused by:
• incorrect addresses
• incomplete address details
• unavailable recipient at delivery
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
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7 - Failed Delivery Attempts
Courier partners typically make 2–3 delivery attempts.
If delivery fails after multiple attempts, the package may be returned to our warehouse.
In such cases:
• reshipping charges may apply, or
• the order may be cancelled according to our Refund Policy.
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8 - Lost or Damaged Shipments
If your package appears to be lost in transit, please contact us within 5 days of the expected delivery date.
Dash Glasses will coordinate with the courier partner to investigate the shipment.
If a shipment is confirmed lost, we will arrange a replacement.
If the package arrives damaged, customers should notify us within 48 hours of delivery and provide unboxing video of the package and product.
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9 - Delivery Confirmation
Orders may require a signature or OTP confirmation at the time of delivery depending on the courier partner.
Once an order is marked as delivered by the courier, Dash Glasses cannot guarantee recovery of the shipment.
Customers should ensure someone is available to receive the package.
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10 - Pre-Orders or Special Batches
If a product is listed as pre-order or limited batch, the estimated shipping date will be mentioned on the product page.
Delivery timelines for such products may differ from standard shipping timelines.
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11 - Shipping Delays
While we work to ensure timely delivery, unexpected delays may occur due to:
• logistics disruptions
• courier network issues
• regional restrictions
Dash Glasses will keep customers informed whenever possible but cannot guarantee delivery timelines in such cases.
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12 - Contact Us
For shipping-related questions, please contact:
Dash Glasses
Email: orders@dashglasses.com
Location: Jaipur, Rajasthan, India